Patient Access Specialist II: Registration & Insurance

Baylor Scott & White Health; Burnet (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan with dollar-for-dc

Tuition Reimbursement

PTO accrual starting Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance details for patient registration while verifying benefits and managing patient financial responsibilities. The role emphasizes empathy, teamwork, and high-quality customer service across multiple areas.

You will cross-train across assigned areas and mentor peers, supporting efficient patient flow and accurate data capture to improve the revenue cycle and patient experience.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Excellent listening, interpersonal and communication skills.

Responsibilities

• Register patients by collecting demographic and insurance information.
• Verify insurance benefits and collect patient financial responsibilities.
• Cross-train and support multiple areas as needed.
• Mentor or train peers in essential processes.

Skills

Customer service

Communication

Empathy

Multitasking

Data entry

Education

H.S. Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance details for patient registration while verifying benefits and managing patient financial responsibilities. The role emphasizes empathy, teamwork, and high-quality customer service across multiple areas.

You will cross-train across assigned areas and mentor peers, supporting efficient patient flow and accurate data capture to improve the revenue cycle and patient experience.