Patient Access Specialist II – Registration & Verification

Baylor Scott & White Health; Woodway (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to collect demographics, verify insurance, and register patients. You will ensure accurate data and help with billing.

You will train peers, support multiple areas, and respond to patient questions with empathy. This role requires 2 years of healthcare or customer service experience and strong communication and data-entry skills.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment, including trauma situations.
• Demonstrates high empathy and communicates well with patients and families during trauma, with excellent customer service skills.
• Ability to manage multiple, changing priorities in an organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts while improving revenue cycle functions and patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services; collects patient liability per policies.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

Education

High school diploma

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to collect demographics, verify insurance, and register patients. You will ensure accurate data and help with billing.

You will train peers, support multiple areas, and respond to patient questions with empathy. This role requires 2 years of healthcare or customer service experience and strong communication and data-entry skills.