Patient Access & Revenue Care Specialist II

Baylor Scott & White Health; Marble Falls (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health seeks an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration. You verify benefits and collect patient financial responsibilities, and you cross-train across areas while mentoring peers.

You’ll support revenue cycle and patient experience in a fast-paced environment. Two years of healthcare or customer service experience are required, with strong communication, empathy, and data entry skills to ensure

Qualifications

• 2 years of healthcare or customer service experience.
• Excellent listening and communication skills.
• Professional, pleasant telephone etiquette.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong data entry, numeric, and typing skills.
• Proficient in Microsoft Office.

Responsibilities

• Conducts patient interviews to obtain demographics and financial data for registration and billing.
• Verifies patient eligibility for insurance coverage and benefit levels for services.
• Assists patients to nursing units and provides directions or mobility assistance as needed.
• Escalates potential service issues to management when necessary.
• Performs revenue cycle duties across multiple areas/locations as assigned.

Skills

Communication skills

Customer service

Data entry

Typing

Microsoft Office

Empathy

Interpersonal skills

Telephone etiquette

Multitasking

Computer literacy

Education

HS Diploma/GED

Job description

Baylor Scott & White Health seeks an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration. You verify benefits and collect patient financial responsibilities, and you cross-train across areas while mentoring peers.

You’ll support revenue cycle and patient experience in a fast-paced environment. Two years of healthcare or customer service experience are required, with strong communication, empathy, and data entry skills to ensure