Patient Access Specialist II: Registration & Insurance

Baylor Scott & White Health; Woodway (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographic and insurance information for patient registration. You will verify insurance benefits and collect patient financial responsibilities, while mentoring peers and cross-training across areas.

Expected to work in a fast-paced healthcare setting, handling multiple tasks with empathy and strong customer service. Excellent communication and teamwork are essential for success in this role.

Qualifications

• Two years of healthcare or customer service experience or education equivalency.
• Strong listening, interpersonal and communication skills.
• Ability to manage multiple, changing priorities in a stressful environment.

Responsibilities

• Registers patients by collecting and verifying demographic and insurance information.
• Verifies insurance coverage and calculates patient financial responsibilities.
• Provides guidance in revenue cycle processes and supports other areas as needed.
• Interacts with multiple departments to communicate patient delays and schedule changes.
• Ensures compliance with order validation, cash policy, and patient safety requirements.

Skills

Healthcare experience

Customer service experience

Education

HS Diploma/GED

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographic and insurance information for patient registration. You will verify insurance benefits and collect patient financial responsibilities, while mentoring peers and cross-training across areas.

Expected to work in a fast-paced healthcare setting, handling multiple tasks with empathy and strong customer service. Excellent communication and teamwork are essential for success in this role.