Patient Access Specialist I

Baylor Scott & White Health; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 1 to capture accurate patient demographics and insurance details, register patients, verify coverage, and collect balances. This role supports the revenue cycle and aims to enhance the patient experience.

The position requires strong communication, empathy, and the ability to manage multiple priorities in a fast-paced healthcare environment, with a focus on accuracy and compliance. Training provided; benefits eligible.

Qualifications

• Excellent communication skills and professional telephone etiquette.
• Experience in customer service is preferred but not required.
• Ability to handle sensitive information with empathy and discretion.

Responsibilities

• Obtain demographic and financial information from patients to register them.
• Verify insurance benefits and collect patient financial responsibilities.
• Register patients at multiple locations and coordinate with departments to ensure smooth patient flow.
• Explain deposits and payment arrangements and document patient interactions.

Skills

Communication

Customer service

Empathy

Multitasking

Telephone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 1 to capture accurate patient demographics and insurance details, register patients, verify coverage, and collect balances. This role supports the revenue cycle and aims to enhance the patient experience.

The position requires strong communication, empathy, and the ability to manage multiple priorities in a fast-paced healthcare environment, with a focus on accuracy and compliance. Training provided; benefits eligible.