Patient Access Team Lead: Scheduling, Registration & Referrals

Prosser Memorial Health; Prosser (WA); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Health, dental & vision

Retirement plan

Generous paid time off

Job summary

Prosser Memorial Health is seeking a Patient Access Coordinator to lead the patient access team across scheduling, registration, referrals, and authorization processes. You will ensure accurate demographic data in the EHR, efficient scheduling, timely referrals, and clear communication with clinical departments.

The role requires a minimum of 3 years in healthcare administration focusing on patient access, plus 2 years of leadership experience.

Qualifications

• Minimum of 3 years of experience in healthcare administration with a focus on patient access or registration.
• Two years lead or supervisory experience required.
• Bachelor’s degree in healthcare administration, business administration, related field or equivalent combination of education and experience required.

Responsibilities

• Lead the patient access team and underlying functions including scheduling, registration, referrals, authorization and call center.
• Oversee the flow of patients through the hospital and clinics and ensure high quality customer service.
• Develop and maintain workflows to ensure accurate data entry in the EHR, scheduling accuracy, and timely routing of referrals.
• Conduct audits, monitor KPIs and dashboards, and act on insights to optimize department performance.
• Collaborate with directors and staff to implement process improvements and resolve claims issues.

Skills

Leadership

Patient access

Scheduling

Registration

Referrals

Authorization

Call center

Education

Bachelor’s degree in healthcare administration

Job description

Prosser Memorial Health is seeking a Patient Access Coordinator to lead the patient access team across scheduling, registration, referrals, and authorization processes. You will ensure accurate demographic data in the EHR, efficient scheduling, timely referrals, and clear communication with clinical departments.

The role requires a minimum of 3 years in healthcare administration focusing on patient access, plus 2 years of leadership experience.