Patient Access Team Lead & Operations Coach

Tenet Healthcare; Framingham (MA); Presencial; USD 56.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401k with employer match

Paid time off (vacation & sick leave)

10 paid holidays per year

Health savings accounts (HSA)

Employee discount program

Descripción de la vacante

Tenet Healthcare is seeking a supervisory professional to mentor patient access staff, oversee daily operations, and participate in planning for admissions, scheduling, and ED workflows. You will ensure high-quality service and regulatory compliance across registered processes.

The role requires leadership, healthcare revenue cycle knowledge, and comfort with reporting and policy implementation within a hospital setting.

Formación

• High School Diploma or equivalent required; college degree preferred.
• Bachelor’s degree or higher preferred in business, accounting, medical administration or related.
• 4+ years in a medical facility, health insurance, or related area.
• 5+ years in Patient Access preferred.
• 2+ years in supervisory or lead role preferred.

Responsabilidades

• Provide daily mentoring/training to new hires and existing staff; assist with escalated issues.
• Assist in short and long-range planning for Registration processes (Admitting, Scheduling, ED, clinics).
• Maintain positive customer service; help staff resolve issues.
• Enforce department policies; develop and implement new policies per hospital guidelines.
• Monitor daily activity and prepare performance/financial reports; assist with special projects.
• Perform all Patient Access functions as needed.
• Participate in the management team to meet operational goals.

Conocimientos

Excellent interpersonal and organizat­

Demonstrated leadership abilities

Thorough knowledge of Health Care IT

Revenue Cycle Management knowledge

Regulatory knowledge

Effective written and verbal comms

Educación

High School Diploma or equivalent

College degree preferred

2 or 4 year degree in Business/Accounting/related area

Descripción del empleo

Tenet Healthcare is seeking a supervisory professional to mentor patient access staff, oversee daily operations, and participate in planning for admissions, scheduling, and ED workflows. You will ensure high-quality service and regulatory compliance across registered processes.

The role requires leadership, healthcare revenue cycle knowledge, and comfort with reporting and policy implementation within a hospital setting.