Patient Access Team Lead & Mentor

Conifer Health Solutions, LLC.; El Paso (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Conifer Health Solutions, LLC. seeks a dedicated supervisor to mentor and guide Patient Access staff, ensuring accurate daily work and proper handling of accounts.

The role leads onboarding, training, and escalation management, supports planning for Admitting, Centralized Scheduling, Emergency Department and offsite clinics, and upholds policy compliance while producing performance reports to drive operational goals.

Qualifications

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications

Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.
• Direct Reports (titles) - Rep, PA I-IV

Skills

Interpersonal skills

Leadership abilities

Healthcare IT

Revenue Cycle

Communication skills

Education

High School Diploma or equivalent

College degree preferred

Medical Administration related degree preferred

4+ years in medical facility/health insurance

5+ years in Patient Access

2+ years in supervisory role

Job description

Conifer Health Solutions, LLC. seeks a dedicated supervisor to mentor and guide Patient Access staff, ensuring accurate daily work and proper handling of accounts.

The role leads onboarding, training, and escalation management, supports planning for Admitting, Centralized Scheduling, Emergency Department and offsite clinics, and upholds policy compliance while producing performance reports to drive operational goals.