Patient Access Leader | Mentorship & Operations

Tenet Healthcare Corporation; Framingham (MA); Sur place; USD 56 000 - 85 000; Plein temps

Résumé du poste

Tenet Healthcare Corporation through Conifer Health seeks an experienced leader to mentor Patient Access staff and guide daily work efforts across Admitting, Scheduling, and ED. The role supports planning, policy enforcement, and performance reporting to drive operational goals in a hospital network.

Responsibilities include supervising direct reports, maintaining service levels, and ensuring compliance with department and corporate guidelines while delivering strong customer service and issue

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

Responsabilités

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.
• Assists in preparation for short and long range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department and any on/offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

Connaissances

Leadership

Interpersonal skills

Health Care IT knowledge

Revenue Cycle Management

Written and verbal communication

Formation

High School Diploma or equivalent

College degree preferred

Description du poste

Tenet Healthcare Corporation through Conifer Health seeks an experienced leader to mentor Patient Access staff and guide daily work efforts across Admitting, Scheduling, and ED. The role supports planning, policy enforcement, and performance reporting to drive operational goals in a hospital network.

Responsibilities include supervising direct reports, maintaining service levels, and ensuring compliance with department and corporate guidelines while delivering strong customer service and issue