Patient Access Team Lead - Calm, Fast Check-In

R1 RCM Holdco Inc.; United States; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Holdco Inc. is seeking a Patient Access Team Lead based at Ascension Dell Children’s Medical Center in Austin, TX.

The role oversees daily workflow, ensures registration and verification processes are compliant, and provides real-time guidance to staff to improve patient-centered service delivery. The position requires exceptional customer service, strong leadership, and the ability to multitask in a fast-paced environment.

Qualifications

• Exceptional customer service experience and strong leadership and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable with shifting priorities and patient-centered service.

Responsibilities

• Provide customer service and assist patients with check-in across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing registration delays and addressing questions.
• Build trust with patients who may be ill or anxious.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Job description

R1 RCM Holdco Inc. is seeking a Patient Access Team Lead based at Ascension Dell Children’s Medical Center in Austin, TX.

The role oversees daily workflow, ensures registration and verification processes are compliant, and provides real-time guidance to staff to improve patient-centered service delivery. The position requires exceptional customer service, strong leadership, and the ability to multitask in a fast-paced environment.