Patient Access Team Lead - Night Shift

R1 RCM Holdco Inc.; Town of Texas (WI); On-site; USD 25,000 - 34,000; Full time

Job summary

R1 RCM Inc. is seeking a healthcare customer service leader to oversee patient access operations in Austin, TX. The role emphasizes coaching staff, maintaining performance metrics, and ensuring accurate insurance verification and admissions workflows.

You will monitor workflows, provide timely feedback, and drive adherence to processes while supporting a dynamic revenue cycle environment. Competitive hourly pay is offered for a full-time position.

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Knowledge of inpatient verification workflows and front-end revenue cycle processes.
• Strong organizational, problem-solving, and time management skills.
• Ability to monitor multiple workflows and prioritize in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to coach staff and support operational compliance.
• Experience with Entri, Compass, EMPI, or similar patient access apps preferred.

Responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance to meet monthly goals.
• Provide coaching and follow-up for underperforming associates.
• Complete leadership tasks daily without reminders.
• Lead by example with punctuality, professionalism, accountability and follow-through.

Skills

Leadership

Coaching

Communication

Time management

Organizational skills

Problem-solving

Staff coaching

Tools

Entri

Compass

EMPI

Job description

R1 RCM Inc. is seeking a healthcare customer service leader to oversee patient access operations in Austin, TX. The role emphasizes coaching staff, maintaining performance metrics, and ensuring accurate insurance verification and admissions workflows.

You will monitor workflows, provide timely feedback, and drive adherence to processes while supporting a dynamic revenue cycle environment. Competitive hourly pay is offered for a full-time position.