Patient Access Team Lead - Front Office Ops & Coaching

R1 RCM; Austin (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

R1 RCM Inc. in Austin, TX seeks a Patient Access Team Lead to manage daily workflows, support front-end registration and verification, and coach associates to ensure accurate, timely patient service.

Responsibilities include monitoring productivity, tracking collections, and maintaining compliance with operational standards. This full-time on-site role requires strong communication and leadership skills in a fast-paced healthcare environment.

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Knowledge of inpatient verification workflows and front-end revenue cycle.
• Strong organizational, problem-solving, and time-management skills.
• Ability to coach staff and ensure operational compliance.

Responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance to meet monthly goals.
• Provide coaching for underperforming associates.
• Complete leadership tasks daily without reminders.
• Lead by example with punctuality, professionalism, accountability.

Skills

Patient access

Registration workflows

Documentation standards

Verbal and written communication

Tools

Entri

Compass

EMPI

Job description

R1 RCM Inc. in Austin, TX seeks a Patient Access Team Lead to manage daily workflows, support front-end registration and verification, and coach associates to ensure accurate, timely patient service.

Responsibilities include monitoring productivity, tracking collections, and maintaining compliance with operational standards. This full-time on-site role requires strong communication and leadership skills in a fast-paced healthcare environment.