Patient Access Pro — Calm Frontline in ER

R1 RCM Holdco Inc.; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Growth opportunities

Job summary

R1 RCM Holdco Inc. is seeking a Patient Access Representative at Ascension Dell Seton Medical Center – University of Texas, Austin.

This frontline role delivers fast, compassionate access to care, registering patients, verifying insurance, collecting co-pays, and supporting hospital operations with a patient-centered approach. The position emphasizes exceptional customer service, teamwork with clinicians, and the ability to navigate multiple systems in a busy emergency department setting.

Qualifications

• Excellent customer service experience and strong interpersonal skills.
• Ability to stay composed and professional in a fast-paced setting.
• Attention to detail and ability to adapt to shifting priorities.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and collect accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and clarity.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Empathy

Education

High School Diploma or GED

Job description

R1 RCM Holdco Inc. is seeking a Patient Access Representative at Ascension Dell Seton Medical Center – University of Texas, Austin.

This frontline role delivers fast, compassionate access to care, registering patients, verifying insurance, collecting co-pays, and supporting hospital operations with a patient-centered approach. The position emphasizes exceptional customer service, teamwork with clinicians, and the ability to navigate multiple systems in a busy emergency department setting.