Patient Access Lead - Fast-Paced Front Desk Champion

R1 RCM, Inc.; Austin (TX); On-site; USD 29,000 - 40,000; Full time

Job summary

Austin, TX-based R1 RCM, Inc. is seeking a Patient Access Team Lead for the Ascension Dell Children’s Medical Center in Austin. The role supervises daily workflow, supports front-end registration and verification, and promotes accurate, timely service across multiple systems.

Ideal candidates bring strong customer service, leadership, and multitasking abilities to a fast-paced environment. A high school diploma is required, with background checks and vaccination requirements in place.

Qualifications

• High School Diploma or GED required.
• Experience with patient access, registration or front desk is a plus.
• Strong customer service, communication and teamwork abilities.

Responsibilities

• Oversee daily workflow for patient access at the front desk.
• Support registration and verification across multiple computer systems."
• Monitor staff productivity and ensure compliance with operational and documentation standards.
• Provide exceptional customer service and assist patients and families with check-in processes.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

Austin, TX-based R1 RCM, Inc. is seeking a Patient Access Team Lead for the Ascension Dell Children’s Medical Center in Austin. The role supervises daily workflow, supports front-end registration and verification, and promotes accurate, timely service across multiple systems.

Ideal candidates bring strong customer service, leadership, and multitasking abilities to a fast-paced environment. A high school diploma is required, with background checks and vaccination requirements in place.