Weekend Patient Access Specialist

R1 RCM Holdco Inc.; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Representative at the Ascension Dell Children’s Medical Center in Austin, TX.

You will be the first point of contact, ensuring fast, compassionate access to care and accurate registration across multiple systems. The role emphasizes exceptional customer service, the ability to stay composed in a busy environment, and collaboration with clinical teams to support smooth patient flow.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative at the Ascension Dell Children’s Medical Center in Austin, TX.

You will be the first point of contact, ensuring fast, compassionate access to care and accurate registration across multiple systems. The role emphasizes exceptional customer service, the ability to stay composed in a busy environment, and collaboration with clinical teams to support smooth patient flow.