Patient Access & Support Specialist

UW Health; Town of Middleton (WI); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

UW Health Middleton, WI is seeking a Care Direct Patient Support Associate who serves as the first point of contact for referral sources, patients, and caregivers calling our organization. You will assist callers and act as a communication liaison between the caller and our team.

The role provides operational support to UWHCD service lines, requires professional presentation, strong communication, and basic computer skills.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Effective communication and basic computer skills essential.
• Must present oneself professionally and maintain good organizational and interpersonal skills.

Responsabilités

• Answers multi-line telephone and assist callers.
• Fulfill a caller’s request by providing information, creating an order, or transferring their call.
• Acts as a liaison between the caller and our team, and directs emails to the appropriate team.
• Participate in the HME Fax Wrangling process, including moving files into Brightree, creating accounts, indexing documents, and creating generic sales orders or notes.
• Index on-call HME documents and create generic sales orders.
• Stay informed of updates and implement changes in the workflow.
• Provide basic team-related training to new staff and peers.

Connaissances

Customer service

Communication

Organizational skills

Interpersonal skills

Basic computer skills

Professional demeanor

Formation

High school diploma or equivalent

Outils

Brightree

Description du poste

UW Health Middleton, WI is seeking a Care Direct Patient Support Associate who serves as the first point of contact for referral sources, patients, and caregivers calling our organization. You will assist callers and act as a communication liaison between the caller and our team.

The role provides operational support to UWHCD service lines, requires professional presentation, strong communication, and basic computer skills.