Patient Support Associate

Chartwell Midwest; Town of Middleton (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

UW Health Care Direct is seeking a dedicated Full-time Regular Associate in Middleton, WI, to.handle inbound calls and provide information, transfer requests, and liaison support between callers and internal teams.

The role emphasizes professional communication, basic computer skills, and strong customer service, with opportunities to learn Brightree processes in a collaborative environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Effective communication and basic computer skills essential.
• Excellent organizational, interpersonal, communication, and customer service skills required.
• Must present oneself in a professional manner.

Responsibilities

• Answers multi-line telephone and assist callers.
• Fulfill a caller's request by providing information, creating an order, or appropriately transferring their call.
• Acts as a communication liaison between the caller and our team members, and internally by directing emails to the appropriate team.
• Participate in our HME Fax Wrangling process, which includes moving files into Brightree, creating accounts, indexing documents, and creating generic sales orders or notes.
• Index on call HME documents and create generic sales orders.
• Responsible for staying informed of updates and implementing those changes in the workflow.
• Provides basic team related training to new staff and peers.

Education

High school diploma or equivalent

Tools

Brightree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Middleton, WI, US

2 days ago Requisition ID: 1656

POSITION SUMMARY

The UW Health Care Direct Patient Support Associate is the first contact for most referral sources,

patients and caregivers calling into our organization. This position is responsible for assisting callers and

acting as a communication liaison between the caller and our team members. They also provide

operational support to all UWHCD service lines to a varying degree.

JOB REQUIREMENTS

Licenses: N/A

Education: High school diploma or equivalent required

Experience: Customer service experience preferred

Miscellaneous: Effective communication and basic computer skills essential

Must possess the ability to present oneself in a professional manner.

Excellent organizational, interpersonal, communication, and customer service skills required.

TECHNICAL RESPONSIBILITIES

• Answers multi-line telephone and assist callers
• Fulfill a caller's request by providing information, creating an order, or appropriately transferring their call.
• Acts as a communication liaison between the caller and our team members, and internally by directing emails to the appropriate team
• Participate in our HME Fax Wrangling process, which includes moving files into Brightree, creating accounts, indexing documents, and creating generic sales orders or notes
• Index on call HME documents and create generic sales orders
• Responsible for staying informed of updates and implementing those changes in the workflow
• Provides basic team related training to new staff and peers