Patient Access & Care Coordination Specialist

Jobtome; New Berlin (WI); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Sign-on bonus

Paid training (4 weeks)

Job summary

UnitedHealth Group seeks a patient-facing Customer Service Associate to support ProHealth Care campuses in New Berlin, WI. You will greet patients, collect registrations and financial information, and coordinate with multiple departments to finalize visits and admissions.

Training is provided to ensure high-quality support. The role requires 1+ years of office-based customer service, basic Microsoft Office skills, and availability to work either weekdays or weekends, with a per diem schedule.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience in an office setting.
• Beginner proficiency with Microsoft Office applications.
• Ability to work 2 holidays per year.
• Per Diem availability; specific shifts listed (Mon-Fri 6:45 AM–6 PM; Sat-Sun 8 AM–12 PM).

Responsibilities

• Greet visitors and patients in person or by phone/video, providing excellent customer service.
• Enter and update patient demographic and financial information to ensure full registration early in the process.
• Provide patients with financial responsibilities information and collect liabilities, balancing cash daily.
• Coordinate with Financial Counseling, Scheduling, and other departments to complete patient encounters.
• Assist with wayfinding and hospital information as requested; support admission needs and bed assignments.

Skills

Customer service

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group seeks a patient-facing Customer Service Associate to support ProHealth Care campuses in New Berlin, WI. You will greet patients, collect registrations and financial information, and coordinate with multiple departments to finalize visits and admissions.

Training is provided to ensure high-quality support. The role requires 1+ years of office-based customer service, basic Microsoft Office skills, and availability to work either weekdays or weekends, with a per diem schedule.