Patient Support Associate

UW Health; Town of Middleton (WI); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

UW Health Middleton, WI is seeking a Care Direct Patient Support Associate who serves as the first point of contact for referral sources, patients, and caregivers calling our organization. You will assist callers and act as a communication liaison between the caller and our team.

The role provides operational support to UWHCD service lines, requires professional presentation, strong communication, and basic computer skills.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Effective communication and basic computer skills essential.
• Must present oneself professionally and maintain good organizational and interpersonal skills.

Responsabilités

• Answers multi-line telephone and assist callers.
• Fulfill a caller’s request by providing information, creating an order, or transferring their call.
• Acts as a liaison between the caller and our team, and directs emails to the appropriate team.
• Participate in the HME Fax Wrangling process, including moving files into Brightree, creating accounts, indexing documents, and creating generic sales orders or notes.
• Index on-call HME documents and create generic sales orders.
• Stay informed of updates and implement changes in the workflow.
• Provide basic team-related training to new staff and peers.

Connaissances

Customer service

Communication

Organizational skills

Interpersonal skills

Basic computer skills

Professional demeanor

Formation

High school diploma or equivalent

Outils

Brightree

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

INDIRECT FIRST CONTACT GROUP Full-time Regular Middleton, WI, US

3 days ago Requisition ID: 1656

POSITION SUMMARY

The UW Health Care Direct Patient Support Associate is the first contact for most referral sources,

patients and caregivers calling into our organization. This position is responsible for assisting callers and

acting as a communication liaison between the caller and our team members. They also provide

operational support to all UWHCD service lines to a varying degree.

JOB REQUIREMENTS

Licenses: N/A

Education: High school diploma or equivalent required

Experience: Customer service experience preferred

Miscellaneous: Effective communication and basic computer skills essential

Must possess the ability to present oneself in a professional manner.

Excellent organizational, interpersonal, communication, and customer service skills required.

TECHNICAL RESPONSIBILITIES

• Answers multi-line telephone and assist callers
• Fulfill a caller’s request by providing information, creating an order, or appropriately transferring their call.
• Acts as a communication liaison between the caller and our team members, and internally by directing emails to the appropriate team
• Participate in our HME Fax Wrangling process, which includes moving files into Brightree, creating accounts, indexing documents, and creating generic sales orders or notes
• Index on call HME documents and create generic sales orders
• Responsible for staying informed of updates and implementing those changes in the workflow
• Provides basic team related training to new staff and peers