Patient Access & Care Coordination Specialist

Jobtome; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan Options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Job summary

UnitedHealth Group is seeking an entry-level Customer Service associate in the Waukesha, WI area to greet visitors, handle calls, and support patient registration and financial processing. The role emphasizes confidentiality, accuracy, and collaboration with related departments to ensure a smooth patient experience.

The position offers a stable base and benefits package, with the hourly pay ranging from $16.00 to $29.00 based on full-time hours and experience.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience in an office or professional setting.
• Intermediate level of proficiency with Microsoft Office products.

Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video conferencing with excellent customer service.
• Handles confidential information and protects patient data.
• Enters and updates patient demographic and financial information to ensure full registration early in the process.
• Provides patients with financial responsibility information and collects liabilities.

Skills

Customer service experience

Microsoft Office proficiency

Education

High School Diploma/GED

Job description

UnitedHealth Group is seeking an entry-level Customer Service associate in the Waukesha, WI area to greet visitors, handle calls, and support patient registration and financial processing. The role emphasizes confidentiality, accuracy, and collaboration with related departments to ensure a smooth patient experience.

The position offers a stable base and benefits package, with the hourly pay ranging from $16.00 to $29.00 based on full-time hours and experience.