Patient Access Representative, Hospital

UW Health; Madison (WI); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Parental leave

Adoption assistance

Flexible schedules

Wellbeing resources

Tuition benefits

Referral bonus

Job summary

UW Health in Madison, Wisconsin is seeking a Patient Access Representative - Hospital to register patients, verify demographics and insurance, and collect balances. This 32-hour per week day shift runs Wednesday through Saturday from 8:30 a.m. to 5:00 p.m.

at University Hospital, emphasizing accurate data entry and compassionate patient interaction. Strong communication and empathy are essential as you collaborate with patients and families to ensure a positive experience while supporting

Qualifications

• No minimum education required.
• High School Diploma or Equivalent Preferred.
• Associate’s Degree in Business, Finance, Health Information Management or related field Preferred.

Responsibilities

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient experience with empathy, and demonstrate strong communication in collections and care coordination.

Skills

Customer service

Communication skills

Empathy

Education

High School Diploma or Equivalent

Associate's Degree in Business, Finance or related field

Job description

Work Schedule

80% FTE, day shift working 32 hours per week scheduled Wednesday - Saturday from 8:30a - 5p. You will work at University Hospital in Madison, WI.

Job Description

Patient Access Representative - Hospital to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

Be part of something remarkable

Bring your excellent customer service to UW Health.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• No minimum education Required
• High School Diploma or Equivalent Preferred
• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.