Patient Support & Intake Specialist

Chartwell Midwest; Town of Middleton (WI); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

UW Health Care Direct is seeking a dedicated Full-time Regular Associate in Middleton, WI, to.handle inbound calls and provide information, transfer requests, and liaison support between callers and internal teams.

The role emphasizes professional communication, basic computer skills, and strong customer service, with opportunities to learn Brightree processes in a collaborative environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Effective communication and basic computer skills essential.
• Excellent organizational, interpersonal, communication, and customer service skills required.
• Must present oneself in a professional manner.

Responsabilités

• Answers multi-line telephone and assist callers.
• Fulfill a caller's request by providing information, creating an order, or appropriately transferring their call.
• Acts as a communication liaison between the caller and our team members, and internally by directing emails to the appropriate team.
• Participate in our HME Fax Wrangling process, which includes moving files into Brightree, creating accounts, indexing documents, and creating generic sales orders or notes.
• Index on call HME documents and create generic sales orders.
• Responsible for staying informed of updates and implementing those changes in the workflow.
• Provides basic team related training to new staff and peers.

Formation

High school diploma or equivalent

Outils

Brightree

Description du poste

UW Health Care Direct is seeking a dedicated Full-time Regular Associate in Middleton, WI, to.handle inbound calls and provide information, transfer requests, and liaison support between callers and internal teams.

The role emphasizes professional communication, basic computer skills, and strong customer service, with opportunities to learn Brightree processes in a collaborative environment.