Patient Access Supervisor — Lead & Optimize Patient Flow

Ochsner Health; Lafayette (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

Ochsner Health is seeking a Patient Access Supervisor to oversee front-end operations and ensure smooth patient flow. The role focuses on staff management, productivity audits, and achieving departmental goals while maintaining compliance with privacy and safety standards.

The ideal candidate will have a high school diploma (Bachelor's preferred) and extensive experience in hospital or customer-service settings, with strong leadership and communication skills to support a high-volume environment.

Qualifications

• Requires high school diploma; a Bachelor's degree is preferred.
• Minimum 7 years in hospital/clinic/customer-service environments; or 2 years with a Bachelor's degree.

Responsibilities

• Supervises Patient Access staff and monitors productivity.
• Manages staffing to meet patient flow and minimize wait times.
• Leads audits of staff performance and enforces customer service standards.
• Collaborates with leadership to set monthly department goals and KPIs.
• Ensures compliance with privacy, safety, and regulatory requirements.

Skills

Data entry

Verbal & written communication

Windows applications

Leadership

Staff scheduling

Conflict resolution

Time management

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Windows OS

Job description

Ochsner Health is seeking a Patient Access Supervisor to oversee front-end operations and ensure smooth patient flow. The role focuses on staff management, productivity audits, and achieving departmental goals while maintaining compliance with privacy and safety standards.

The ideal candidate will have a high school diploma (Bachelor's preferred) and extensive experience in hospital or customer-service settings, with strong leadership and communication skills to support a high-volume environment.