Supervisor - Patient Access - OLGMC Emergency Department - Evenings

Ochsner; Lafayette (LA); On-site; USD 55,000 - 78,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a Patient Access Supervisor to lead registration and revenue cycle activities. You will monitor patient flow, improve wait times, and report key metrics to leadership, ensuring accurate data and patient satisfaction across sites.

This role supervises staff performance, manages schedules, conducts training, and coordinates with leadership to set monthly goals. It requires strong leadership, effective communication, and the ability to work a flexible

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

Responsibilities

• Manages staff performance and productivity in Patient Access.
• Monitors patient flow and adjusts staffing to minimize wait times.
• Produces and communicates reports to leadership with key metrics.

Skills

Data entry

Verbal communication

Written communication

Windows applications

Interpersonal skills

Leadership

Time management

Conflict resolution

Travel between facilities

Flexible schedule

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

None

Job description

Job Summary

We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job supervises the Patient Access functions, monitors and manages patient flow to minimize patient wait times, and supports and supervises these functions while monitoring productivity and reporting statistics to leadership. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Schedule

Full Time, 4P-1230A, Including weekends

Education

• Required: High school diploma or equivalent.
• Preferred: Bachelor’s degree.

Work Experience

• Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
• Or 2 years of customer service experience with a bachelor’s degree.

Knowledge, Skills, and Abilities (KSAs)

• Computer skills and dexterity for data entry and retrieval of information.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Excellent leadership skills and self-direction.
• Good judgment skills in handling difficult situations.
• Good organizational, time management, and conflict resolution skills.
• Ability to travel throughout and between facilities and work a flexible work schedule (e.g., 24/7, weekend, holiday, on call availability).

Job Duties

• Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
• Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
• Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
• Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
• Manages staff schedules to ensure adequate coverage.
• Interviews and recommends candidates for hire and coordinates training to develop staff.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Physical and Environmental Demands

Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. The job requires walking or standing to a significant degree, sitting most of the time while pushing or pulling materials, and maintaining a production rate pace. Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized. Must be able to sit for prolonged periods of time, stoop, bend, reach, and grab with arms and hands, requiring manual dexterity. Normal routine involves no exposure to blood, body fluid, or tissue and does not involve emergency care or first aid. Incumbents are not exposed to communicable diseases. There may be occupational risk for exposure to hazardous medications or hazardous waste during receipt, transport, storage, preparation, dispensing, administration, cleaning, or disposal of contaminated waste.

Equal Opportunity Employer

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.