Patient Access & Scheduling Specialist

3M HEALTHCARE; Alabama; On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner is seeking a Patient Access role to greet patients, schedule appointments, and manage registration and demographic data. The incumbent will verify insurance, collect copays, and ensure accurate billing information, while handling multiple payer types when needed.

The position emphasizes customer service, data accuracy, and professionalism in a fast-paced environment. High school diploma required; associate degree preferred; familiarity with industry software is a plus.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Minimum one year in hospital/clinic revenue-cycle or customer service.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete patient scheduling and registration.
• Ensure completion of required forms and accuracy of paperwork.
• Gather patient demographics and financial information; explain insurance benefits and collect copays.
• Analyze each case’s financial responsibility and inform patients accordingly.
• Balance cash drawer daily and perform end-of-shift procedures.
• Adapt communication style to diverse patient populations and respect privacy.

Skills

Data entry

Verbal communication

Written communication

Insurance knowledge

Billing basics

Customer service

Time management

Problem solving

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows

Industry software

Data entry software

Job description

Ochsner is seeking a Patient Access role to greet patients, schedule appointments, and manage registration and demographic data. The incumbent will verify insurance, collect copays, and ensure accurate billing information, while handling multiple payer types when needed.

The position emphasizes customer service, data accuracy, and professionalism in a fast-paced environment. High school diploma required; associate degree preferred; familiarity with industry software is a plus.