Patient Access Supervisor: Lead Flow & Service Excellence

Ochsner Health; Lafayette (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking a Patient Access Supervisor to lead the department’s front-line teams, manage staffing, and ensure smooth patient flow. You will set goals, monitor performance, and partner with leadership to drive service excellence.

This role requires strong leadership, exceptional communication, and the ability to navigate a fast-paced healthcare environment, including flexible scheduling and travel between facilities as needed.

Qualifications

• Requires a high school diploma or equivalent; a bachelor’s degree is preferred.
• Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment; or 2 years with a bachelor’s degree.
• Excellent leadership, communication and conflict-resolution skills.

Responsibilities

• Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
• Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
• Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
• Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
• Manages staff schedules to ensure adequate coverage.
• Interviews and recommends candidates for hire and coordinates training to develop staff.
• Adapts behavior to the specific patient population and communication style.
• Performs other related duties as required.

Skills

Data entry skills

Verbal & written communication

Windows proficiency

Interpersonal skills

Leadership

Judgment

Organization & time management

Travel flexibility / on-call

Education

High school diploma or equivalent

Bachelor's degree

Tools

Windows

Job description

Ochsner Health in Lafayette, LA is seeking a Patient Access Supervisor to lead the department’s front-line teams, manage staffing, and ensure smooth patient flow. You will set goals, monitor performance, and partner with leadership to drive service excellence.

This role requires strong leadership, exceptional communication, and the ability to navigate a fast-paced healthcare environment, including flexible scheduling and travel between facilities as needed.