Patient Access Supervisor: Lead Operations & Flow

Ochsner Health; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking a Patient Access Supervisor to lead the department and improve patient flow. You will supervise staff, monitor metrics, and partner with leadership to meet service goals.

The role requires strong leadership, exceptional communication, and the ability to adapt staffing to volume, weekend/holiday coverage, and travel between facilities as needed.

Qualifications

• Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• OR 2 years of customer service experience with a bachelor’s degree.
• Proficiency with data entry and Windows-based software.

Responsibilities

• Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
• Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
• Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
• Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
• Manages staff schedules to ensure adequate coverage.
• Interviews and recommends candidates for hire and coordinates training to develop staff.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Skills

Data entry

Communication

Windows software

Interpersonal skills

Leadership

Judgment

Organization

Travel availability

Education

High school diploma

Bachelor's degree

Job description

Ochsner Health in Lafayette, LA is seeking a Patient Access Supervisor to lead the department and improve patient flow. You will supervise staff, monitor metrics, and partner with leadership to meet service goals.

The role requires strong leadership, exceptional communication, and the ability to adapt staffing to volume, weekend/holiday coverage, and travel between facilities as needed.