Patient Access Supervisor — Lead Frontline Revenue Cycle

Mount Sinai; United States; On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System is seeking a Supervisor, Patient Access Services for a split-site, full-time night shift across Mount Sinai Brooklyn, Mount Sinai Queens and Mount Sinai South Nassau. The role oversees frontline Patient Access staff, ensures accurate patient registration, insurance verification, and timely financial clearance, while improving patient experience.

Reporting to the Manager of Patient Access Services, you will supervise scheduling and performance feedback, support

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access

Registration

Customer Service

Leadership

EPIC

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Health System is seeking a Supervisor, Patient Access Services for a split-site, full-time night shift across Mount Sinai Brooklyn, Mount Sinai Queens and Mount Sinai South Nassau. The role oversees frontline Patient Access staff, ensures accurate patient registration, insurance verification, and timely financial clearance, while improving patient experience.

Reporting to the Manager of Patient Access Services, you will supervise scheduling and performance feedback, support