Patient Access Supervisor: Frontline Ops Lead

Mount Sinai; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Hospital is seeking a Supervisor, Patient Access Services in the Admitting Department to oversee frontline Patient Access staff across hospital service areas, ensuring accurate registration, insurance verification, and financial clearance while delivering a positive patient experience.

The role reports to the Manager of Patient Access Services and emphasizes operational efficiency, regulatory compliance, and staff performance.

Qualifications

• Experience in Patient Access or hospital registration within a healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.

Skills

Patient Access

Insurance verification

Customer service

Prioritization

Leadership

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

EPIC

Job description

Mount Sinai Hospital is seeking a Supervisor, Patient Access Services in the Admitting Department to oversee frontline Patient Access staff across hospital service areas, ensuring accurate registration, insurance verification, and financial clearance while delivering a positive patient experience.

The role reports to the Manager of Patient Access Services and emphasizes operational efficiency, regulatory compliance, and staff performance.