Patient Access Supervisor - Frontline Ops (Evenings)

Mount Sinai; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System in Brooklyn, NY, is seeking a Supervisor, Patient Access Services for full-time evening shifts. You will oversee frontline Patient Access staff across departments such as Emergency Department and Admitting, ensuring accurate registration, insurance verification, and financial clearance while delivering a positive patient experience.

Responsibilities include coaching staff, monitoring productivity, ensuring HIPAA compliance, and coordinating with Managers and HR.

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access

Registration

Insurance verification

Customer service

Leadership

Education

High School Diploma or GED

Associates or Bachelors degree preferred

Tools

EPIC

Job description

Mount Sinai Health System in Brooklyn, NY, is seeking a Supervisor, Patient Access Services for full-time evening shifts. You will oversee frontline Patient Access staff across departments such as Emergency Department and Admitting, ensuring accurate registration, insurance verification, and financial clearance while delivering a positive patient experience.

Responsibilities include coaching staff, monitoring productivity, ensuring HIPAA compliance, and coordinating with Managers and HR.