Patient Access Supervisor: Frontline Operations Leader

Mount Sinai; United States; On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System in New York operates across Mount Sinai West and Mount Sinai Morningside. The Supervisor, Patient Access Services leads frontline registration and insurance verification, ensuring accurate financial clearance and a positive patient experience.

This full-time night role reports to the Manager of Patient Access Services, overseeing staffing, coaching, and adherence to HIPAA and payer requirements, with collaboration across hospital departments to resolve access-related

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.

Skills

Patient Access

Registration

Customer service

Leadership

Communication

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Health System in New York operates across Mount Sinai West and Mount Sinai Morningside. The Supervisor, Patient Access Services leads frontline registration and insurance verification, ensuring accurate financial clearance and a positive patient experience.

This full-time night role reports to the Manager of Patient Access Services, overseeing staffing, coaching, and adherence to HIPAA and payer requirements, with collaboration across hospital departments to resolve access-related