Patient Access Operations Manager

Mount Sinai Medical Center; Northern, New York (KY, NY); On-site; USD 87,000 - 130,000; Full time

Job summary

Mount Sinai Health System in Brooklyn seeks a Manager of Patient Access Services to oversee daily operations across patient access functions, ensuring accurate registration, insurance verification, and financial clearance. You will lead supervisors and staff, drive revenue cycle initiatives, and partner with IT and clinical leadership to optimize front-end workflows and patient experience.

This role requires prior leadership in Patient Access or front-end revenue cycle, strong communication

Qualifications

• Experience managing Patient Access or front-end revenue cycle operations within a hospital or large health system.
• Knowledge of registration, insurance verification, and financial clearance processes.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Ability to work effectively in a collaborative, matrixed organization.

Responsibilities

• Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements.
• Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed.
• Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
• Ensure staff onboarding, ongoing education, and regulatory training, including customer service standards (AIDET).
• Build effective relationships with internal stakeholders across departments.
• Ensure compliance with HIPAA privacy and security standards.
• Supervise, coach, and develop Patient Access staff.

Skills

Leadership

Patient Access operations

Communication

Regulatory knowledge

Team management

Education

Bachelor’s Degree

High School Diploma/GED with equivalent experience

Tools

EPIC

Job description

Mount Sinai Health System in Brooklyn seeks a Manager of Patient Access Services to oversee daily operations across patient access functions, ensuring accurate registration, insurance verification, and financial clearance. You will lead supervisors and staff, drive revenue cycle initiatives, and partner with IT and clinical leadership to optimize front-end workflows and patient experience.

This role requires prior leadership in Patient Access or front-end revenue cycle, strong communication