Patient Access Supervisor — Evening Shift Leader

Mount Sinai; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

The Mount Sinai West hospital is seeking a Supervisor of Patient Access Services to oversee frontline staff in registration, insurance verification, and financial clearance, ensuring high-quality patient experience. This role reports to the Manager of Patient Access Services and governs service standards across departments as needed.

Responsibilities include staffing coordination, coaching, and maintaining regulatory compliance, including HIPAA.

Qualifications

• Experience in patient access or hospital registration.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain knowledge of registration processes, insurance verification, and financial clearance workflows.

Skills

Patient Access

Customer service

Staff supervision

EPIC

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

The Mount Sinai West hospital is seeking a Supervisor of Patient Access Services to oversee frontline staff in registration, insurance verification, and financial clearance, ensuring high-quality patient experience. This role reports to the Manager of Patient Access Services and governs service standards across departments as needed.

Responsibilities include staffing coordination, coaching, and maintaining regulatory compliance, including HIPAA.