Patient Access Supervisor: Registration & Insurance

Mount Sinai Medical Center; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System is seeking a Supervisor, Patient Access Services to oversee frontline registration, insurance verification, and financial clearance across Mount Sinai West and Mount Sinai Morningside. The role includes coaching staff, ensuring compliant workflows, and maintaining patient experience standards.

Responsibilities cover daily operations, staff scheduling, onboarding, and collaboration with clinical units to resolve access issues.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements and regulatory standards.
• Maintain knowledge of registration, insurance verification, and financial clearance workflows.

Skills

Patient Access

Insurance verification

Customer service

Prioritization

Leadership

Education

High School Diploma or GED

Associates or Bachelors Degree

Tools

EPIC

Job description

Mount Sinai Health System is seeking a Supervisor, Patient Access Services to oversee frontline registration, insurance verification, and financial clearance across Mount Sinai West and Mount Sinai Morningside. The role includes coaching staff, ensuring compliant workflows, and maintaining patient experience standards.

Responsibilities cover daily operations, staff scheduling, onboarding, and collaboration with clinical units to resolve access issues.