Patient Access Supervisor - Frontline Registration Leader

Mount Sinai Morningside; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Morningside seeks a Supervisor, Patient Access Services to oversee daily registration, insurance capture, and financial clearance across multiple hospital locations. You will coach frontline staff, ensure accuracy, and maintain HIPAA compliant processes.

The role requires 1–2 years in Patient Access with leadership experience, strong customer service, and EPIC familiarity. Nights, full-time schedule; hospital environment with potential union interaction.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Strong interpersonal and customer service skills; ability to work in a fast-paced healthcare environment.
• Supervisory or lead experience preferred and familiarity with unionized environments.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain knowledge of registration processes, insurance verification, and financial clearance workflows.

Skills

Patient Access

Registration

Interpersonal skills

Customer service

Prioritization

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Morningside seeks a Supervisor, Patient Access Services to oversee daily registration, insurance capture, and financial clearance across multiple hospital locations. You will coach frontline staff, ensure accuracy, and maintain HIPAA compliant processes.

The role requires 1–2 years in Patient Access with leadership experience, strong customer service, and EPIC familiarity. Nights, full-time schedule; hospital environment with potential union interaction.