Patient Access Supervisor – Frontline Registration Leader

Mount Sinai Morningside; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai West is seeking a Supervisor, Patient Access Services in the Admitting Department for full-time daytime coverage. This role oversees frontline Patient Access staff, ensuring accurate patient registration, insurance verification, and efficient financial clearance.

You’ll coach staff, enforce service standards, and collaborate with leadership across hospital locations to optimize operations. The ideal candidate has 1–2 years in Patient Access or hospital registration, strong customer

Qualifications

• Experience in Patient Access or hospital registration.
• Strong interpersonal and customer service skills.
• Ability to supervise and coach staff in a fast-paced setting.

Responsibilities

• Oversee daily Patient Access activities to ensure accurate registration and insurance capture.
• Monitor staff productivity and provide real-time feedback.
• Escalate issues to the Manager and coordinate staffing as needed.
• Maintain HIPAA privacy and security compliance within the team.

Skills

Customer service

Leadership

Registration knowledge

Education

High School Diploma or GED

Associates or Bachelor's Degree preferred

Tools

EPIC

Job description

Mount Sinai West is seeking a Supervisor, Patient Access Services in the Admitting Department for full-time daytime coverage. This role oversees frontline Patient Access staff, ensuring accurate patient registration, insurance verification, and efficient financial clearance.

You’ll coach staff, enforce service standards, and collaborate with leadership across hospital locations to optimize operations. The ideal candidate has 1–2 years in Patient Access or hospital registration, strong customer