Patient Access Supervisor - Evening Shift Leader

Mount Sinai; New York (NY); On-site; USD 78,000 - 118,000; Full time

Job summary

Mount Sinai Queens is seeking a Supervisor of Patient Access Services to oversee daily registration, insurance verification, and financial clearance across assigned hospital service areas. You will coach frontline staff, ensure operational efficiency, and uphold regulatory standards, with a focus on delivering a positive patient experience.

The role requires leadership, knowledge of EPIC, and strong collaboration with internal departments to resolve access-related issues.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.

Skills

Patient Access experience

Insurance verification

Financial clearance

Interpersonal skills

Leadership experience

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Queens is seeking a Supervisor of Patient Access Services to oversee daily registration, insurance verification, and financial clearance across assigned hospital service areas. You will coach frontline staff, ensure operational efficiency, and uphold regulatory standards, with a focus on delivering a positive patient experience.

The role requires leadership, knowledge of EPIC, and strong collaboration with internal departments to resolve access-related issues.