Patient Access Services Supervisor | Weekend Day Shift

Mount Sinai; United States; On-site; USD 79,000 - 118,000; Part time

Job summary

Mount Sinai Queens is seeking a Supervisor of Patient Access Services (Part-Time, Weekend Days) to oversee frontline staff across hospital service areas, ensuring accurate patient registration, insurance verification, and financial clearance. The role reports to the Manager of Patient Access Services and focuses on operational efficiency, service quality, and regulatory compliance.

Responsibilities include coaching staff, onboarding, and aligning with payer requirements while maintaining strong

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access experience

Insurance verification knowledge

Customer service skills

Task prioritization

Lead experience

Education

High School diploma or GED

Associates or Bachelors preferred

Tools

EPIC knowledge

Job description

Mount Sinai Queens is seeking a Supervisor of Patient Access Services (Part-Time, Weekend Days) to oversee frontline staff across hospital service areas, ensuring accurate patient registration, insurance verification, and financial clearance. The role reports to the Manager of Patient Access Services and focuses on operational efficiency, service quality, and regulatory compliance.

Responsibilities include coaching staff, onboarding, and aligning with payer requirements while maintaining strong