Patient Access Supervisor - Evening Shift

Mount Sinai Health System; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai South Nassau is seeking a Supervisor, Patient Access Services for the Admitting Department to oversee frontline staff and ensure accurate patient registration, insurance verification, and financial clearance. This full-time evening role reports to the Manager and emphasizes regulatory compliance, staff development, and outstanding patient experience across hospital service areas.

Candidates with 1–2 years in patient access and EPIC experience are preferred; a high school diploma or

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.

Skills

Patient Access experience

Insurance verification

Customer service

Prioritization

Leadership experience

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

EPIC

Job description

Mount Sinai South Nassau is seeking a Supervisor, Patient Access Services for the Admitting Department to oversee frontline staff and ensure accurate patient registration, insurance verification, and financial clearance. This full-time evening role reports to the Manager and emphasizes regulatory compliance, staff development, and outstanding patient experience across hospital service areas.

Candidates with 1–2 years in patient access and EPIC experience are preferred; a high school diploma or