Patient Access Supervisor: Admitting & Registration

Mount Sinai Medical Center; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System in New York is seeking a Supervisor, Patient Access Services for the Admitting Department to oversee daily registration, insurance capture, and financial clearance for hospital services. You will supervise frontline staff, monitor productivity, coach on service standards, and ensure HIPAA compliance.

This role partners with departments to resolve patient access issues, supports onboarding and training, and upholds payer requirements within a unionized, fast-paced

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access

Insurance verification

Customer service

Prioritization

Leadership

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Health System in New York is seeking a Supervisor, Patient Access Services for the Admitting Department to oversee daily registration, insurance capture, and financial clearance for hospital services. You will supervise frontline staff, monitor productivity, coach on service standards, and ensure HIPAA compliance.

This role partners with departments to resolve patient access issues, supports onboarding and training, and upholds payer requirements within a unionized, fast-paced