Patient Access Supervisor – Frontline Registration

Mount Sinai Medical Center; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System seeks a Supervisor for Patient Access Services to oversee registration, insurance capture, and financial clearance across hospital service areas. You will coach frontline staff, monitor performance, and ensure HIPAA compliance in a fast-paced environment.

The role requires 1–2 years in Patient Access or hospital registration with supervisory experience preferred; EPIC experience is a plus. The position is full-time and based in a hospital setting within New York.

Qualifications

• Experience in Patient Access or hospital registration required.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.
• High School Diploma or GED required.
• Associates or Bachelor's degree preferred.
• Experience with EPIC preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.
• Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
• Support onboarding and training of new staff in collaboration with department leadership.
• Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
• Address routine employee concerns and elevate complex matters to the Manager and/or Human Resources.
• Support management of staff performance in accordance with 1199 collective bargaining agreements.
• Participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources.
• Maintain effective working relationships with Human Resources and Labor Relations.
• Serve as the first point of contact for staff regarding workflow questions and operational issues.
• Communicate departmental updates and expectations from leadership to frontline staff.
• Partner with clinical units and internal departments to resolve patient access-related issues in real time.

Skills

Patient Access

Insurance verification

Customer service

Leadership

Time management

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

EPIC

Job description

Mount Sinai Health System seeks a Supervisor for Patient Access Services to oversee registration, insurance capture, and financial clearance across hospital service areas. You will coach frontline staff, monitor performance, and ensure HIPAA compliance in a fast-paced environment.

The role requires 1–2 years in Patient Access or hospital registration with supervisory experience preferred; EPIC experience is a plus. The position is full-time and based in a hospital setting within New York.