Patient Access Specialist: Welcoming, Scheduling & Billing

MUSC Health; Summerville (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Carolina Family Care, Inc. (CFC) is seeking a friendly Patient Registrar to greet patients, collect demographics and insurance info, verify eligibility, and schedule appointments. You will manage pre-registration, registration workflows, and payment processing while upholding privacy and compliance standards.

Collaboration with care teams across cultures is essential. The role supports efficient clinic operations, handles co-pays and balances, and delivers excellent customer service in a busy

Qualifications

• High school diploma or equivalent (GED).
• One year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Interpersonal communication

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

Hospital information systems

Word processing

Job description

Carolina Family Care, Inc. (CFC) is seeking a friendly Patient Registrar to greet patients, collect demographics and insurance info, verify eligibility, and schedule appointments. You will manage pre-registration, registration workflows, and payment processing while upholding privacy and compliance standards.

Collaboration with care teams across cultures is essential. The role supports efficient clinic operations, handles co-pays and balances, and delivers excellent customer service in a busy