Patient Access & Registration Specialist

Advocate Health; Sparta (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health is seeking a patient access professional to greet patients, verify demographics and insurance, and complete registrations for walk-in and scheduled appointments. The role involves handling financial clearance, collecting balances, and directing patients to financial counselors when needed.

Strong knowledge of Medicare, Medicaid, HIPAA, EMTALA, and insurance pre-certifications is essential. The ideal candidate will maintain high accuracy (98%) and contribute to efficient patient

Qualifications

• Education: High school diploma or GED required.
• Knowledge of Medicare, HIPAA, EMTALA rules and regulations; updates on insurance pre-certification requirements.

Responsibilities

• Greets patients arriving for their appointments.
• Monitors patient flow to ensure efficient and courteous care.
• Verifies complete and accurate patient demographic and insurance information.
• Completes registration for walk-in patients and updates information.
• Verifies insurance benefits and collects patient liability.
• Follows Financial Clearance policy for non-urgent services when appropriate.
• Identifies patients needing financial assistance and refers to Financial Counselor.
• Performs visit closure: checkout, schedules follow-up appointments, collects balance, provides documents.
• Maintains knowledge of Medicare, Medicaid and third-party payer requirements and pre-authorizations.
• Communicates issues to management for service improvement.
• Meets productivity and accuracy targets (98% accuracy).
• Maintains public relations with patients, families, and clinical staff and collaborates with others for timely information flow.

Skills

Communication skills

Medicare knowledge

HIPAA regulations

EMTALA rules

Data interpretation

Outlook/Word/Excel

ADT software

Customer service

Confidential information handling

Reading comprehension

Problem solving

Prioritization

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ADT software

Job description

Advocate Health is seeking a patient access professional to greet patients, verify demographics and insurance, and complete registrations for walk-in and scheduled appointments. The role involves handling financial clearance, collecting balances, and directing patients to financial counselors when needed.

Strong knowledge of Medicare, Medicaid, HIPAA, EMTALA, and insurance pre-certifications is essential. The ideal candidate will maintain high accuracy (98%) and contribute to efficient patient