Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Cambridge (MA); Presencial; USD 28.000 - 38.000; Jornada completa

Descripción de la vacante

Beth Israel Lahey Health is hiring a Patient Access Representative to support efficient and welcoming patient registration across our system. You will handle demographic and financial data, assist with Kiosk check-in, and help patients understand coverage and billing questions.

The role requires accuracy, confidentiality, and the ability to navigate a fast-paced environment while delivering first-call resolution where possible. Benefits and vaccination policy are part of our care-focused culture.

Formación

• Experience in a fast-paced, multi-task environment with accurate data processing.
• Strong typing skills and familiarity with medical terminology.
• Experience with EHR software or hospital information systems preferred.
• Bilingual written and verbal communication skills a plus.

Responsabilidades

• Registers patients for visits and explains the registration process.
• Processes co-payments, co-insurance, deductibles, and balances due; reconciles cash drawer daily.
• Completes Medicare Secondary Payer questionnaires and updates coverage.
• Obtains signatures on consent and financial forms; scans and files documents.
• Counsels patients on non-covered services and ABNs; verifies insurance eligibility.
• Maintains a neat registration area and secures confidential information.
• Schedules, reschedules, and cancels appointments using multiple information sources.
• Communicates financial clearance status to patients and internal teams.
• Adheres to confidentiality and security guidelines in all settings.

Descripción del empleo

Beth Israel Lahey Health is hiring a Patient Access Representative to support efficient and welcoming patient registration across our system. You will handle demographic and financial data, assist with Kiosk check-in, and help patients understand coverage and billing questions.

The role requires accuracy, confidentiality, and the ability to navigate a fast-paced environment while delivering first-call resolution where possible. Benefits and vaccination policy are part of our care-focused culture.