Patient Access Specialist - Welcoming, Efficient Check-In

Munson Healthcare; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Munson Healthcare is seeking a Patient Access Representative to greet patients and direct them to testing and surgical areas in a courteous, welcoming manner. You will verify information and enter data into the registration system to ensure smooth patient flow.

Ideal candidates have an associate degree or two years of related education, and at least two years in customer service within healthcare or a related field. This PRN role requires flexibility to cover call-ins and PTO as needed.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet patients, families and other customers in a courteous and welcoming manner, directing them to testing and surgical areas as needed.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system expediently.
• Act as a preceptor for new hires to provide education required for that position.
• Maintain confidentiality of medical information and keep work areas orderly.

Skills

Customer service

Education

Associate's degree or 2 years formal education or equivalent experience

Job description

Munson Healthcare is seeking a Patient Access Representative to greet patients and direct them to testing and surgical areas in a courteous, welcoming manner. You will verify information and enter data into the registration system to ensure smooth patient flow.

Ideal candidates have an associate degree or two years of related education, and at least two years in customer service within healthcare or a related field. This PRN role requires flexibility to cover call-ins and PTO as needed.