Patient Access Navigator — Growth & Benefits

Munson Healthcare; Michigan; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Development opportunities

Career hub access

Full benefits

Paid holidays

Generous PTO

Employee discounts

Individual retirement counseling

Wellness platform for you and family

Personalized support for personal or/&

Job summary

Munson Healthcare in northern Michigan is seeking a Patient Access Representative to warmly greet patients and guide them to testing and surgical areas. You will handle registrations, verify information, and support staff with a courteous, fast-paced approach.

The role requires strong people skills, discretion with confidential medical data, and the ability to adapt to daily changes. Training as a preceptor for new hires is included, along with other duties assigned by the PAS leadership team.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business‑related field.

Responsibilities

• Greet and direct patients and families to testing and surgical areas in a courteous manner; assist with transport as needed.
• Obtain/verify required patient information to enter into the registration system.
• Greet all customers, explain procedures, and promote understanding of the hospital environment.
• Maintain patient information confidentiality and keep offices orderly.
• Access department communications daily via phone or email and implement changes as requested.
• Act as a preceptor for new hires and provide required education.
• Perform other duties as assigned by the PAS leadership team.

Skills

Customer service experience

Education

Assoc degree / 2 yrs education

Job description

Munson Healthcare in northern Michigan is seeking a Patient Access Representative to warmly greet patients and guide them to testing and surgical areas. You will handle registrations, verify information, and support staff with a courteous, fast-paced approach.

The role requires strong people skills, discretion with confidential medical data, and the ability to adapt to daily changes. Training as a preceptor for new hires is included, along with other duties assigned by the PAS leadership team.