Patient Access Concierge - PRN

Munson Healthcare; Michigan; On-site; USD 38,000 - 52,000; Full time

Job summary

Munson Healthcare is seeking a Patient Access Representative (Grayling - PRN) to greet and direct patients and families to testing and surgical areas. You will register patient information accurately and support seamless information flow in a fast-paced hospital setting.

Responsibilities include handling confidential data, assisting with scheduling and transportation as needed, and serving as a training resource for new hires.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner.
• Greets patients, family members and other customers in a courteous and welcoming manner; explain procedures and hospital environment to promote understanding.
• Exercises a high degree of control over confidential medical information; keeps offices and work area orderly and properly stocked.
• Access department communications daily via telephone voice mail and/or e-mail; implement changes to information collection procedures as needed.
• Acts as a preceptor for new hires to provide education for that position.
• Performs other duties as assigned by the PAS leadership team.

Skills

Customer service

Healthcare experience

Education

Associate's degree or equivalent

Job description

Munson Healthcare is seeking a Patient Access Representative (Grayling - PRN) to greet and direct patients and families to testing and surgical areas. You will register patient information accurately and support seamless information flow in a fast-paced hospital setting.

Responsibilities include handling confidential data, assisting with scheduling and transportation as needed, and serving as a training resource for new hires.