Patient Access Representative - PRN (on call)

Munson Healthcare; Traverse City (MI); On-site; USD 32,000 - 42,000; Part time

Job summary

Munson Healthcare is seeking a Patient Access Representative to greet and direct patients, coordinate with families, and support testing and surgery areas on-site. You will handle registration information and maintain data accuracy in the system.

The role requires confidentiality, good communication, and collaboration with staff. You may also act as a preceptor for new hires and perform other duties as assigned by PAS leadership.

Qualifications

• Associate degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet patients, families and other customers in a courteous and welcoming manner.
• Assist patients with registration information and verification in the registration system.
• Maintain confidentiality and keep areas orderly and stocked.
• Review department communications daily via phone or email and update information as needed.
• Serve as a preceptor for new hires, providing required education and guidance.
• Perform other duties as assigned by PAS leadership.

Skills

Customer service

Education

Associate degree

2 years formal education

Job description

Job Description

A Day in the Life

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.

• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.

• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.

• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

• Acts as a preceptor for new hires to provide all levels of education required for that position.

• Performs other duties as assigned by the PAS leadership team.

Qualifications

What’s Required

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Additional Information

Are you Munson Material?

PRN - as needed for coverage for call-ins, PTO coverage, etc. No set number of hours per week.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.