Patient Access Specialist — Welcome, Verify & Register

mercy; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and ensuring accurate data capture for Mercy facilities. The role supports scheduling, registration, and financial clearance processes to smooth the patient journey.

The ideal candidate has 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma (some college helpful).

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate all components of the patient's entrance into Mercy facilities.
• Schedule, register, verify benefits, pre-certify and secure financial clearance.
• Ensure accurate patient data is entered into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines and applicable agencies.

Skills

Communication

Telephone etiquette

Relationship building

Organizational skills

Attention to detail

Working under pressure

Computer skills

10-key calculator

Education

High School diploma

Some college

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and ensuring accurate data capture for Mercy facilities. The role supports scheduling, registration, and financial clearance processes to smooth the patient journey.

The ideal candidate has 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma (some college helpful).