Patient Access Specialist — Compassionate Front Desk Leader

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and representing Mercy's mission and standards. You will assist with scheduling, registration, benefit verification, pre-certification, and financial clearance, ensuring accurate patient data entry across Mercy facilities.

The role requires 1-3 years of clerical and customer service experience, a high school diploma, and familiarity with insurance plans and medical

Qualifications

• Excellent oral and written communication; telephone etiquette required.
• Positive working relationships with patients, staff, and insurers.
• Strong organizational skills with attention to detail.
• Ability to work under stress and meet deadlines with high accuracy.
• Familiarity with computer systems; able to use a 10-key calculator and keyboard.
• 1-3 years clerical and customer service experience preferred; High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entry into Mercy facilities, including scheduling and registration.
• Verify benefits, obtain pre-certification, and secure financial clearance, including pre-visit collections.
• Ensure accurate patient data in the patient record with attention to data integrity.

Skills

Communication skills

Telephone etiquette

Relationship management

Organizational skills

Attention to detail

Stress management

10-key calculator

Education

High School Diploma

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and representing Mercy's mission and standards. You will assist with scheduling, registration, benefit verification, pre-certification, and financial clearance, ensuring accurate patient data entry across Mercy facilities.

The role requires 1-3 years of clerical and customer service experience, a high school diploma, and familiarity with insurance plans and medical